⚠️ Winter Weather Facility Update 2.5.26 9am
❄️ Winter Weather Update – Normal Access Resumed
❄️ Access at both locations has returned to normal, and gate hours are back to regular operations.
📍 Current Property Conditions:• Drive aisles are generally clear and passable• Some north-facing areas remain icy due to limited sunlight • Shaded areas may still have patches of ice
⚠️ Please use extreme caution when driving or walking in any area where ice remains. Conditions may vary throughout the property.
At this time, weather-related updates will pause unless new issues arise or conditions change.
Thank you for your patience and cooperation during this winter weather event.
Office Hours
| Sunday | Closed |
| Monday - Friday | 8:00 AM - 5:00 PM |
| Saturday | 8:00 AM - 2:00 PM |
Germantown Office closes 1 hour for lunch. Closed on Sunday's and Major Holiday's
Access Hours
| Sunday - Saturday | 5:00 AM - 10:00 PM |
Must be off the facility by 9:59pm, gate locks automatically at 10pm.
Office Hours
| Sunday | Closed |
| Monday - Friday | 9:00 AM - 5:00 PM |
| Saturday | 9:00 AM - 2:00 PM |
Shelby Drive Office closes 1 hour for lunch
Access Hours
| Sunday - Saturday | 5:00 AM - 10:00 PM |
Gate Access hours of 5am-10pm
Have questions about Storage Towne of America? Click here to check out our New Virtual Assistant, designed to provide clear, professional answers to common questions about our self-storage facilities. The Virtual Assistant can help with:
- Unit sizes and general storage guidance
- Starting monthly pricing and availability concepts
- Office hours and gate access information
- Move-in and move-out basics
- General facility policies and safety guidelines
The Virtual Assistant provides informational guidance only and does not access customer accounts, process payments, or make changes to existing rentals. For account-specific matters, including payments, balances, access status, or lease questions, please contact the Storage Towne office during normal business hours. All information provided is subject to the Storage Towne of America lease agreement and applicable Tennessee law.
Check Out What Our Customers Are Saying about the Germantown Location
“
”
Jennifer Whitaker on 10/04/2025
I’ve rented storage spaces before, but this one is truly the best. Clean, air-conditioned, and so easy to get in and out of — even with movers. The process has been effortless (and honestly, pleasant!). The management team is wonderful and keeps everything running beautifully.“
”
Constance Terry-Morris on 06/07/2025
I must give this commendation to Christine whose customer service iwas superb!!!! For my initial call, she was kind, courteous, professional, and informative. I am excited about renting a storage space from Storage Town of America.“
”
Chad Harris on 04/22/2025
I truly LOVE Storage Town in Germantown!! I have several Units there and Property managers, Shirley and Christine who are now like family, made the whole process as easy as possible!! I have been having my units there for several months now and it truly has been such a great experience that I really don’t want to ever switch storage facilities ever again! It’s is truly a night and day experience vs when I had my storage over at E.S. which really sucked and they kept going up on prices every time you sneezed. If you looking for a clean, family oriented and great facility, then I highly recommend Storage Towne in Germantown.I would give Six stars if it was an option!Check Out What Our Customers Are Saying about the Shelby Drive Location
“
”
Tammie Savage on 06/30/2025
I've been a tenant at Storage Towne on Shelby for more than 10 years. It's always a pleasure to talk with Chris and his mom. They're customer service is outstanding. Thanks for your caring and excellent service...“
”
mike jaxon on 06/25/2025
Storage Towne of America, Shelby Drive Location is a 5 Star Storage Units Facility. My Son occupies a unit here under the Leadership of Chris and Susan! They are truly a great asset, presenting friendly personality and professionalism to all that comes in contact with them. My son downsized his unit, and Chris totally went above and beyond his duty to assist us in making the transaction very smooth. Thank you, Chris, and thank you all for accommodating Our Storage needs. Storage Towne of America, Shelby Drive is centered in a good location and affordable. I highly recommend this location for your storage needs.“
”
Evelyn Martinez on 02/17/2025
Since Chris and Susan have been at the Shelby Drive location. They have both been very helpful in assisting me with my concerns. When you walk in to pay your bill, it’s a very friendly hello and warm and welcoming smile. I would highly recommend this location because of the staff and their professionalism and love for their customers.