Online Bill Pay
Quickly pay your monthly storage bill online right here on our website. All you need is a debit or credit card and a few moments to spare.
Having Trouble Signing In?
Current Customers
- Your username may or may not be your email address. It depends on how your online account was originally created.
- If you created your account using a username, entering your email address will not work.
- If you're unsure of your username, please contact the office for assistance.
First Time Using the Online Portal?
To create your online account, you will need:
- Your email address
- Your unit number
- Your account number
Your account number can be found on:
- Your lease agreement
- Invoice emails
- Payment receipt emails
- Other emails sent from our storage management system
If you need assistance accessing your account, please contact your facility during normal business hours.
💳Past Due Reminder
The Account is considered past due as of 12:01am on the 6th of the month and a $10 late fee added and access to the facility denied. Other late fees apply per location lease agreement.
ANY past due account paid after the office has closed or within 45 minutes till closing time will result in the overlock NOT being removed until the next business day. Please remember the online system can take up to 45 minutes to notify the staff of an Online Payment. If you need access, it is your responsibility to make sure the bill is paid on time.
Past Due Accounts During Severe Weather
- For safety reasons, overlocks will not be removed during storms.
- If your account is past due, the overlock will be removed once weather conditions permit and your account is current.
Online Portal Guides
We have created step-by-step guides to help you with the online portal. Click on one of the following for assistance with:
- Setting up an Online Account
- One-Time Payment
- AutoPay Set Up
- Updating Information
- Password – Self Reset
- Password – Staff Assisted Reset
- Adding a Unit
If you have additional questions, call your facility to speak with a manager!
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Have questions about Storage Towne of America? Click here to check out our New Virtual Assistant, designed to provide clear, professional answers to common questions about our self-storage facilities. The Virtual Assistant can help with:
- Unit sizes and general storage guidance
- Starting monthly pricing and availability concepts
- Office hours and gate access information
- Move-in and move-out basics
- General facility policies and safety guidelines
The Virtual Assistant provides informational guidance only and does not access customer accounts, process payments, or make changes to existing rentals. For account-specific matters, including payments, balances, access status, or lease questions, please contact the Storage Towne office during normal business hours. All information provided is subject to the Storage Towne of America lease agreement and applicable Tennessee law.