Storage Towne of America Helpful Information

Online Customer Account Guide

Storage Towne Online Customer Account Guide We understand that managing your account is important to you, so we have provided step-by-step guides to help you navigate through the process effortlessly. Simply click on the guides below to get started: We hope these step-by-step guides will assist you in managing your Storage Towne customer account effectively. Should you have any further questions or need additional assistance, please do not hesitate to reach out to staff at the location you are currently storing with. Happy managing! Online - Setting up an Online Account Current Customers Setting up an online account is a simple process that allows current customers to access their account information and manage their services online. To begin, customers need to navigate to our website and locate the "Sign Up" or "Register" button. From there, they will be prompted to enter their account details, such as their account number, email address, and a password. Once the account is set up, customers can log in using their username and password. This grants them access to a user-friendly dashboard where they can view their account details and manage their payments. Online - One Time Payment For customers who prefer to make individual payments rather than setting up autopay, our online account management system offers a quick and secure way to make one-time payments. After logging into their online account, customers can navigate to the "Pay Now" section. Here, they will have the option to enter the payment amount and select their preferred payment method, such as credit card or ACH. Once the payment is submitted, customers will receive a confirmation email, and their account balance will be updated accordingly. Online Autopay set up Autopay is a convenient feature that allows customers to set up automatic payments for their accounts. By enabling autopay, customers can ensure that their bills are paid on time without the hassle of remembering to make manual payments each month. To ...

Christine
October 5th, 2023

Climate Vs Non-Climate

Storing Type

** Disclaimer -The tips below are just a guideline, it is the sole decision of the occupant on rather they store their items in a climate or non-climate unit. When storing there are a few opinions you need to consider before renting a unit. How much space you will need? Should you get Climate or Non- Climate Control for your items? How long will you be storing? Let’s focus on the Climate vs Non-Climate. Here are Storage Towne of America, we want to give our customers the needed information to make the best decision for their belongs. We like to say “Live without the things you want to keep”. You are placing your belongings in storage because you want to keep them, so, so lets look at some information that might help you decide what type of unit is best for your need’s. Let’s start with the basic’s what is climate-controlled and non-climate control units? Climate controlled storage units are located inside management-controlled temperature buildings, where the environment mimics optimum household conditions. The reasoning behind climate control storage is to store your belongings in the same atmosphere as in a home. These buildings also have additional barrier that help against dirt, debris, insects, and rodents. Non-Climate storage units are drive up units, think of your garage, these units are exposed to all outside change. With nothing separating your belongings from elements of the outside except a thin metal wall, temperatures in non-climate-controlled units vary 20 or more degrees. That means anything in the unit is exposed to the outside heat, cold, humidity or moisture as it fluctuates throughout the seasons. Over time, the moisture and temperature fluctuation results in mold and mildew growth and other negative results for many of your stored items. These type units are more susceptible to dirt, debris, insects, and rodents because they don’t have the additional barriers like climate control. ...

Christine
July 8th, 2022

How to get the most out of using the Online Tenant Portal

Online Portal

At Storage Towne of America, we realize our customers all have different types of needs and schedules. Therefore, we want to provide the safest, easiest ways for you to get access to your account. As always, you can reach out to the location during business hours for assistance by phone, email or stopping by, but what if you need to make a payment after hours? What if you would like to update your address because you recently moved? Need to print out the last 3 months of receipts? With our online tenant portal, you can do that and so much more. Below you will find a few steps to help you utilize your online account with Storage Towne. Once you have signed into your account you will be at the main Dashboard. From the Dashboard you can view your move-in date, gate code, monthly rate, billing cycle (due date), set up autopay and more. Here is a break down of each of the available buttons. Click on Account Setting. Account Information – Update address, phone number, email. Billing Information – Add/Update Payment Method Contacts – Add/Edit/Remove Contacts (these are the authorized users that we can give information about the account. Security – Change Password and recovery questions. View Rentals Payment Now – make a one-time payment Payment History – Print pdf of past receipts Documents – Print all Documents sent from this system, Lease agreement, Facility Map, Notices, etc. Add Unit - need another unit? You can rent a unit online at the Germantown location and reserve a unit online at the Shelby Drive location. Note for Germantown location customers, if you can wait till the next business day contact the office and we will see if there is a unit close to your current unit that is available to rent Want to Set Up Autopay? Autopay is a great way to always have ...

Christine
July 1st, 2022