FAQ
Where is Storage Towne of America located?
We have 2 locations,
What are the office hours?
Germantown Location -
Monday through Saturday from 8 AM to 5 PM. Office closes 1 hour for lunch, normally between 12:30pm-1:30pm but can vary.
When can I access my unit?
All of our locations are 24/7/365
Can I rent a unit online?
Germantown Location - Yes, Select the unit size, sign the lease, pay online and start moving in immediately. We do ask within the first 7 days to stop by the office durning business hours so we can meet you and scan your ID for the file.
Shelby Drive Location - At this time Reservations are accepted online but not rentals
What security features do you offer?
Our facility is fully fenced, gated, and being monitored 24/7 using our state-of-the-art security cameras.
What type of units do you offer?
Germantown Location - We offer climate-controlled units, non-climate units, and standard covered parking (parking does require a unit rental also).
Shelby Drive Location - We offer climate-controlled units and non-climate units.
Am I required to store long-term?
We provide flexible month-to-month lease options. Store with us short or long-term.
How do I pay my storage bill?
Pay your storage bill online using a debit or credit card. You can also speak to your facility manager about autopay.
What documentation do I need to rent a unit?
Germantown Location - A valid form of government-issued ID such as driver’s license, passport, or state ID.
If storing a vehicle or trailer, we do require proof of ownership (title, registration, proof of insurance, bill of sale). We do not allow vehicles to be working on anywhere with in our facility.
Shelby Drive Location -A valid form of government-issued ID such as driver’s license, passport, or state ID.
What items am I not allowed to store?
Perishables, plants, animals, stolen or illegal goods, flammable or hazardous items, combustible items, or liquids.