Online Customer Account Guide

Online Portal

October 5th, 2023

Storage Towne Online Customer Account Guide We understand that managing your account is important to you, so we have provided step-by-step guides to help you navigate through the process effortlessly. Simply click on the guides below to get started: We hope these step-by-step guides will assist you in managing your Storage Towne customer account effectively. Should you have any further questions or need additional assistance, please do not hesitate to reach out to staff at the location you are currently storing with. Happy managing!

Setting up an online account is a simple process that allows current customers to access their account information and manage their services online. To begin, customers need to navigate to our website and locate the "Sign Up" or "Register" button. From there, they will be prompted to enter their account details, such as their account number, email address, and a password. Once the account is set up, customers can log in using their username and password. This grants them access to a user-friendly dashboard where they can view their account details and manage their payments.

For customers who prefer to make individual payments rather than setting up autopay, our online account management system offers a quick and secure way to make one-time payments. After logging into their online account, customers can navigate to the "Pay Now" section. Here, they will have the option to enter the payment amount and select their preferred payment method, such as credit card or ACH. Once the payment is submitted, customers will receive a confirmation email, and their account balance will be updated accordingly.

Autopay is a convenient feature that allows customers to set up automatic payments for their accounts. By enabling autopay, customers can ensure that their bills are paid on time without the hassle of remembering to make manual payments each month. To set up autopay, customers can navigate to the "Account Setting" section of their online account. Under the "Billing Information", they can select the autopay option and provide the necessary payment information, such as their preferred payment method and bank account details. Once autopay is activated, the specified amount will be automatically deducted from the customer's account on the 1st of Each Month.

Please remember if your card number changes, you need to update your information, late fee's will apply if your payment is declined. Any type of return payment will result in a $35 return fee.

Keeping account information up to date is essential for effective account management. Our online account management system allows customers to easily update their account information whenever necessary. By navigating to the "Account Settings" section, under Account Information, customers can modify their contact details, such as their address, phone number, or email address. They can also update their payment preferences or add/remove authorized users. It is important to ensure that all changes are accurately reflected in their account to avoid any disruptions in service or billing.

In today's digital age, it is common for individuals to have multiple online accounts. With so many passwords to remember, it's not uncommon for people to forget their login credentials. Fortunately, most online platforms provide a way to reset passwords and regain access to accounts. In this overview, we will explore two common methods of resetting passwords: the online self-reset option and the option to reset passwords by contacting staff.

Many online platforms offer a convenient self-reset option for users who have forgotten their passwords. This option allows individuals to regain access to their accounts without the need to contact staff or go through a lengthy verification process. Here's is the guild to the online self-reset option typically works:

In some cases, the online self-reset option may not be available or may not work due to certain circumstances. In such situations, users can rely on the option to reset passwords by contacting staff. This method involves reaching out to the Storage Towne staff members for assistance.

You will need to provide any requested information to help verify your identity. This may include your name, unit number, address, or any other account-related details.
The password you will be given is case sensitive and needs to be written down due to needing for signing in then again to change the password.

Keep in mind that contacting staff to reset passwords may take longer than using the online self-reset option due to office hours. This method is often used as a last resort when all other options have been exhausted.

Need more space? If you are renting with our Germantown location its easy to add another unit to your account by following these steps.

Storage Towne of America Helpful Information