Storage Towne of America Helpful Information

How to get the most out of using the Online Tenant Portal

Online Portal

At Storage Towne of America, we realize our customers all have different types of needs and schedules. Therefore, we want to provide the safest, easiest ways for you to get access to your account. As always, you can reach out to the location during business hours for assistance by phone, email or stopping by, but what if you need to make a payment after hours? What if you would like to update your address because you recently moved? Need to print out the last 3 months of receipts? With our online tenant portal, you can do that and so much more. Below you will find a few steps to help you utilize your online account with Storage Towne. Once you have signed into your account you will be at the main Dashboard. From the Dashboard you can view your move-in date, gate code, monthly rate, billing cycle (due date), set up autopay and more. Here is a break down of each of the available buttons. Click on Account Setting. Account Information – Update address, phone number, email. Billing Information – Add/Update Payment Method Contacts – Add/Edit/Remove Contacts (these are the authorized users that we can give information about the account. Security – Change Password and recovery questions. View Rentals Payment Now – make a one-time payment Payment History – Print pdf of past receipts Documents – Print all Documents sent from this system, Lease agreement, Facility Map, Notices, etc. Add Unit - need another unit? You can rent a unit online at the Germantown location and reserve a unit online at the Shelby Drive location. Note for Germantown location customers, if you can wait till the next business day contact the office and we will see if there is a unit close to your current unit that is available to rent Want to Set Up Autopay? Autopay is a great way to always have ...

July 1st, 2022