Storage Towne of America Helpful Information

🚫 What Not to Store in Your Storage Unit – It’s Not Just Food!

🚫 What Not to Store in Your Storage Unit – It’s Not Just Food! At Storage Towne of America, we take great pride in providing a clean, pest-free, and secure environment for all our customers. One of the most common questions we get is: "Why can't I store food in my unit?" It might seem harmless—especially if it's sealed—but food and certain non-food items can quickly create problems for both your unit and your neighbors'. Here's why we have strict rules on what can and can’t be stored. 🍎 Why Food Is NOT Allowed Even if it’s canned, bagged, or vacuum-sealed, food is never allowed in your unit. That includes: Canned goods or non-perishables Rice, beans, flour, sugar Pet food Snack packs or sealed drink bottles Candy or gum Baby formula or food pouches Why? Pest attraction: Even unopened items can be sniffed out by insects and rodents. Odors: Food can create strong smells, especially in heat. Contamination: A spill or spoilage can damage your belongings—and your neighbors’. Policy violation: Our lease clearly states food storage is prohibited. Violations can result in immediate termination. 💡 Recent example: We recently found food (both open and sealed) in a unit that caused a strong odor throughout the building. After inspection, the customer’s lease was immediately terminated for violating our policy. ⚠️ Non-Food Items You Shouldn’t Store Some items might not be edible but still pose major risks to the facility. Here's what to avoid: 🔥 Flammable & Hazardous Items Propane tanks, gas cans, or fuel Fireworks or explosives Paints, oils, and cleaning solvents Any chemical that emits fumes 🧪 Smell-Producing or Hazardous Materials Air fresheners or incense Items with strong perfume or cologne Mothballs or pest control bombs Essential oils in glass bottles that could leak 💧 Mold & Moisture Risks Coolers with leftover liquid Mini-fridges or freezers that haven’t been fully dried and propped open Wet clothes or towels Plants or soil (yes, even in planters) 📦 Other Prohibited Items Firearms or ammunition Perishable goods or anything that can rot Biohazards or medical waste Anything illegal or stolen 🧽 Help Us Keep Your Facility Clean We do routine walk-throughs, pest control, cleaning, and odor checks—but we also rely on you ...

Christine
June 28th, 2025

Online Customer Account Guide

Online Portal

Storage Towne Online Customer Account Guide We understand that managing your account is important to you, so we have provided step-by-step guides to help you navigate through the process effortlessly. Simply click on the guides below to get started: We hope these step-by-step guides will assist you in managing your Storage Towne customer account effectively. Should you have any further questions or need additional assistance, please do not hesitate to reach out to staff at the location you are currently storing with. Happy managing! Online - Setting up an Online Account Current Customers Setting up an online account is a simple process that allows current customers to access their account information and manage their services online. To begin: Navigate to our website and locate the "Sign Up" or "Register" button. Enter your account details, including your account number, email address, and a password. Once registered, log in using your username and password. Access your user-friendly dashboard to view account details and manage payments. Online - One Time Payment For customers who prefer to make individual payments rather than setting up autopay, our online account management system offers a quick and secure way to make one-time payments. Log into your online account. Navigate to the "Pay Now" section. Enter the payment amount and select a preferred payment method (credit card or ACH). Submit the payment. Receive a confirmation email, and your account balance will be updated accordingly. Any type of return payment will result in a $35 return fee. Online Autopay set up Autopay is a convenient feature that ensures your bills are paid on time without the hassle of manual payments each month. Log into your online account. Navigate to the "Account Settings" section. Under "Billing Information," select the autopay option. Enter your preferred payment method and bank account details. Once activated, the specified amount will be automatically deducted from your account on the 1st of each month. Please remember if your card number changes, you need to update your information, late fee's will apply if your ...

Christine
October 5th, 2023

Climate Vs Non-Climate

Storing Type

** Disclaimer -The tips below are just a guideline, it is the sole decision of the occupant on rather they store their items in a climate or non-climate unit. When storing there are a few opinions you need to consider before renting a unit. How much space you will need? Should you get Climate or Non- Climate Control for your items? How long will you be storing? Let’s focus on the Climate vs Non-Climate. Here are Storage Towne of America, we want to give our customers the needed information to make the best decision for their belongs. We like to say “Live without the things you want to keep”. You are placing your belongings in storage because you want to keep them, so, so lets look at some information that might help you decide what type of unit is best for your need’s. Let’s start with the basic’s what is climate-controlled and non-climate control units? Climate controlled storage units are located inside management-controlled temperature buildings, where the environment mimics optimum household conditions. The reasoning behind climate control storage is to store your belongings in the same atmosphere as in a home. These buildings also have additional barrier that help against dirt, debris, insects, and rodents. Non-Climate storage units are drive up units, think of your garage, these units are exposed to all outside change. With nothing separating your belongings from elements of the outside except a thin metal wall, temperatures in non-climate-controlled units vary 20 or more degrees. That means anything in the unit is exposed to the outside heat, cold, humidity or moisture as it fluctuates throughout the seasons. Over time, the moisture and temperature fluctuation results in mold and mildew growth and other negative results for many of your stored items. These type units are more susceptible to dirt, debris, insects, and rodents because they don’t have the additional barriers like climate control. ...

Christine
July 8th, 2022

How to get the most out of using the Online Tenant Portal

Online Portal

At Storage Towne of America, we realize our customers all have different types of needs and schedules. Therefore, we want to provide the safest, easiest ways for you to get access to your account. As always, you can reach out to the location during business hours for assistance by phone, email or stopping by, but what if you need to make a payment after hours? What if you would like to update your address because you recently moved? Need to print out the last 3 months of receipts? With our online tenant portal, you can do that and so much more. Below you will find a few steps to help you utilize your online account with Storage Towne. Once you have signed into your account you will be at the main Dashboard. From the Dashboard you can view your move-in date, gate code, monthly rate, billing cycle (due date), set up autopay and more. Here is a break down of each of the available buttons. Click on Account Setting. Account Information – Update address, phone number, email. Billing Information – Add/Update Payment Method Contacts – Add/Edit/Remove Contacts (these are the authorized users that we can give information about the account. Security – Change Password and recovery questions. View Rentals Payment Now – make a one-time payment Payment History – Print pdf of past receipts Documents – Print all Documents sent from this system, Lease agreement, Facility Map, Notices, etc. Add Unit - need another unit? You can rent a unit online at the Germantown location and reserve a unit online at the Shelby Drive location. Note for Germantown location customers, if you can wait till the next business day contact the office and we will see if there is a unit close to your current unit that is available to rent Want to Set Up Autopay? Autopay is a great way to always have ...

Christine
July 1st, 2022